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REVIVE VIRTUAL or VIDEO APPOINTMENTS AKA TELEHEALTH FAQ’s

 

The TECHY STUFF

What type of Device and Browsers do I need?

The best experience for your virtual appointment is using a computer or laptop using Chrome or Firefox.  Android devices work best with Chrome.  If you’re on an iOS device (iPhone, iPad) you will need the Jane Online Appointments app which is available on the app store.

What About my Internet Speed?

Check your internet connection at fast.com. You will need a result of 15Mbps or higher. If you’re seeing a number measured in Kbps, that’s not good news. If your internet connection isn’t great, you will have the option to shut off the video and do an audio only session.

Do I need any specific software?

Nope. Revive is using a new online booking and billing system called JaneApp.  You will be sent an email from the clinic to set up a Jane account and fill in the intake forms.  This should take approximately 5-10 minutes and is important as we need to get some information from you

before we do a virtual appointment.    All you have to do is log into your Jane account, and press the button to start your session.  You will also be directed to read and “click” the consent form provided to start your virtual appointment.  You will then be joined into the online session.

Is the interface secure and PIPA & HIPAA compliant?   

Yes! The Online Appointments feature was built exclusively within Jane and it is all provided within our secure infrastructure that meets our privacy standards. There are no 3rd-party players  behind the scenes.

We are using a standard that provides peer-to-peer audiovisual communication in most cases. This means that all the traffic flows directly between each user’s web browser and completely bypasses our servers. The traffic is also encrypted in transit and none of the data is stored

anywhere at any time.

This approach ensures our online appointments are PIPA and HIPAA and address the major  privacy concerns clinics and patients have around virtual/video appointments.

Will I be able to record audio or the chat communication?

Video, audio or chat communication cannot be recorded during an Online Appointment session. This approach ensures that this feature remains PIPA  compliant and addresses major privacy concerns around Telehealth posed by clinics.  If your therapist wants to record or screen shot a portion of the session in order to share the information with you afterward, they will obtain consent from you first and then delete the image or video afterwards.

 

The GOOD STUFF

 

How long are my sessions?  And how much do sessions cost?

Chiropractic:  

Initial Session:  Dr.  Doug is not offering initial sessions at this time.

If you’ve never seen Bronwen, this session will be approximately 60 minutes.  Cost:  $110.00    

First Virtual Session:  Plan for 30-40 minutes so we can work out any glitches and spend time reconnecting.  Cost:  $75.00

Follow Up Virtual Sessions with Bronwen:  20 -30 minutes per session.  Cost: $75.00 

Follow Up Virtual Session with Doug: 15-20 minutes per session.  Cost: $65.00 

 

Physiotherapy:

Initial Session:  If you’ve never seen Lisa, Andrea or Kris before, this session will be approximately 60 minutes.  Cost:  $110.00

First Virtual Session:  Plan for 30-40 minutes so we can work out any glitches and spend time reconnecting.  Cost:  $75.00

Follow Up Virtual Sessions:  20 minutes per session.  Cost: $75.00 

Does my insurance cover the costs of these treatments?

Great news is many do!  Good news is that many are getting on board with each passing week.

Here is a list of insurance providers that will cover your virtual appointments.

General Extended Health:  

Manulife, Sunlife, Canada Life, Greenshield, Medavie, Vet Affairs, RCMP, Canadian Forces; and Alberta Blue Cross.

MVA Insurance – all MVA claims are pending case approval, so please ask your practitioner to check directly regarding your claim.

 

How should I dress? 

Come dressed for your virtual session in the way that you would if you were coming in for a treatment.  In other words  – we need to be able to see the area that is bugging you and you will need to be able to move.   We also recommend that if possible, you use a laptop as you can change the angle of the camera when needed.  We also recommend that you schedule the session in an area where there is good lighting and you will be free to move and without distractions.

How do I book?  

From April 9-17th, all you have to do is contact your practitioner and we will book the appointment for you.  You will be sent an introductory email to Jane and intake forms and Sue will connect with you to collect payment.   We are doing this to ensure that we are doing all the right things to guarantee that this is a seamless and easy process for you moving forward.   Thank you for your patience!

From April 17th and beyond:  You will receive a welcome email from Revive via Jane – asking you to set up your account, and fill in some information.   From there, you will have the freedom to book your appointments online from home.  You can of course, still call if you’d rather book in person or have questions about how to book as well!

We are looking forward to seeing you soon!

 

Do chiropractors treat children and babies?

Absolutely! The first few years of life come with lots of bumps and falls as your child learns to crawl, walk, etc. When joints (spinal, cranial or otherwise) are not moving properly, they can irritate the nervous system and this may lead to dysfunction or discomfort. In kiddos, this manifests differently than adults. Ways to know if your child may need care include poor sleep, nursing difficulties, torticollis or constipation. We believe in preventative medicine as well as treating acute problems. Regular chiropractic care helps to restore function, and supports the body in growing and healing itself.


Is it better to “workout” before or after a physiotherapy treatment?

To benefit most from a physiotherapy treatment, it is better to “workout” before a treatment rather than immediately after. The goal of treatment is to help you move better with less pain and stiffness. Sometimes this involves changing patterns of movement that your body has had for awhile. It can take your body time to “digest” these changes and adapt accordingly. It’s best to let your treatment settle for 24 hours (or more if recommended by your physiotherapist) before returning to vigorous exercise.

Who can get cranial/sacral treatment?

Anyone! If you fall into the pediatrics category, the geriatrics category or are anywhere in between. Everyone can benefit from Cranio-sacral therapy.

Should I still see my physiotherapist /chiropractor/ massage therapist?

At Revive, we are all about working as a team to get you to be the best you can be! We communicate often (as long as you have consented to it) and refer back and forth in order to provide you with the best possible outcome. We are very willing to communicate and refer to practitioners outside of our clinic as well.

We do believe that a person can be over treated. So, we generally advise to leave 3 to 4 days between treatments in order to allow your body to adapt to the treatment and allow us to figure out what is and isn’t working for you. These are general guidelines and of course, recommendations will be made specifically for each individual case.

Is acupuncture safe?

Acupuncturists use only sterilized, single use, disposable needles that are fine, wire-like, and are made of stainless steel.  Acupuncture needles do not cut the skin like standard hollow hypodermic needles. Instead, their cone-shaped points separate the tissues and slip between the cells.

There are minimal adverse effects or risks associated with acupuncture.  Acupuncture promotes the body’s ability to heal; it does not add or take anything away from the body.  

In Alberta, those who are registered to practice acupuncture (RAc) are graduates of comprehensive programs and have passed the Registration Exams designed by the College and Association of Acupuncturists of Alberta.  Acupuncture is governed provincially by the College and Association of Acupuncturists of Alberta and is regulated under the Health Disciplines Act.

What is acupuncture?

Acupuncture is a therapeutic treatment that stimulates the body’s ability to heal.  It can reduce or eliminate pain and improve overall bodily functioning.  Acupuncture is a component of Traditional Chinese Medicine and has been practiced for over 3000 years.  Acupuncture has proven effective in the treatment of both acute and chronic disorders.  Acupuncture stimulates the release of endorphins. Endorphins help to block pain messages and benefit the body by promoting the biochemical restoration of internal regulatory systems.  With acupuncture, overall bodily functioning can be improved.

The American National Institutes of Health and the World Health Organization recognize acupuncture as an effective treatment for over 50 conditions, including: addiction, arthritis, anxiety, chronic fatigue, colitis, depression, digestive problems, fertility enhancement, fibromyalgia, IBS, menstrual irregularities, pain, sciatica, sleep disturbances and stress.

What does acupuncture feel like?

A variety of sensations – warmth, tingling, dullness, or heaviness – may be experienced when receiving acupuncture treatments.  These sensations can occur at the site of insertion or they may be felt a distance from the insertion site.  These sensations indicate the movement of energy.  This movement of energy can lead to a favourable outcome for treatment.  Most patients feel relaxed and comfortable during treatments.

How many treatments are recommended?

The number of treatments varies depending upon the individual and their condition.  For acute conditions, only a few treatments may be necessary.  For chronic or complex conditions, a longer series of treatments may be recommended.